TickM

Upgrading your tier

Change plans anytime through Stripe billing settings.

You can upgrade or downgrade your TickM plan at any time. Changes are handled through Stripe's customer portal, and feature gates in the app update when your subscription changes.

Change plan after signup

  1. Sign in to the app and open Manage → Subscription.
  2. Click Manage billing to open the Stripe customer portal.
  3. Switch between Basic, Team, or Pro, or change monthly vs annual billing.
  4. Stripe prorates changes on your next invoice.

During initial signup

On the subscribe page (/subscribe), you can switch between Basic, Team, and Pro before completing checkout — useful if you started signup on one plan and want another.

What unlocks when you upgrade?

  • Team — Clients, manager dashboard, team time entry visibility, manager reports, CSV export, Manager role assignment.
  • Pro — Advanced reporting, billable/non-billable tracking, budgets, utilization metrics, saved reports, and MCP access.

Downgrading from Pro

If you move from Pro to Team or Basic, MCP connections stop working (the MCP endpoint returns an error), and Manage → AI Assistant (MCP) shows an upgrade prompt. Existing time entries remain; only Pro-gated features are disabled.

Enterprise

For custom pricing, SSO, or SLA needs, contact sales.